Privacy Policy

This Privacy Policy explains how Zovra Labs ("Zovra Labs", "we", "us" or "our") collects, uses, discloses and safeguards personal information when you visit zovralabs.com (the "Site"), contact us, attend our events or otherwise interact with us.

This policy does not cover personal information we process on behalf of our clients within the systems we build for them. In those cases we act as a processor (or service provider) and handle data under the instructions of the client and the terms of our agreement with them.

We collect information you give us directly, information collected automatically when you use the Site, and limited information from third parties.

• Contact details you submit, such as your name, work email, phone number, company and job title.
• Project information you share with us, such as the type of system you want to build, budget range, timeline and message contents.
• Recruitment information, such as CVs, portfolios and correspondence when you apply for a role.
• Technical data, such as IP address, browser type, device information, pages visited and referring URLs.
• Business contact information from professional networks, events or referrals, where permitted by law.

We use personal information for the following purposes:

• To respond to enquiries, scope projects and prepare proposals.
• To deliver, manage and improve our software development services.
• To operate, secure and improve the Site.
• To send service updates and, where you have agreed or where permitted, relevant marketing communications.
• To evaluate candidates for employment.
• To comply with legal obligations and enforce our agreements.

Where the EU or UK General Data Protection Regulation applies, we rely on the following legal bases: performance of a contract, our legitimate interests (for example, responding to business enquiries and securing the Site), compliance with legal obligations, and your consent where required (for example, for certain cookies and marketing).

We do not sell personal information. We share it only as described below:

• With service providers that host, support or help us operate our business (such as cloud hosting, email and CRM providers), under contracts that restrict their use of the data.
• With our affiliates, for the purposes described in this policy.
• With professional advisers, auditors and insurers where necessary.
• With authorities where required by law, or to protect our rights, users or the public.
• In connection with a merger, acquisition or sale of assets, subject to appropriate confidentiality protections.

We operate from the United States, the United Kingdom and India. Where we transfer personal information across borders, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.

We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Enquiry data is generally retained for up to 24 months after our last interaction, unless a longer period is required.

We apply technical and organisational measures appropriate to the risk, including encryption in transit and at rest, access controls, logging and staff training. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict certain processing, and to withdraw consent at any time. In New Zealand, these rights are provided under the Privacy Act 2020.

To exercise these rights, contact us at privacy@zovralabs.com. We will respond within the time required by applicable law. You may also lodge a complaint with your local data protection authority.

We use strictly necessary cookies to run the Site and, with your consent where required, analytics cookies to understand how the Site is used. You can manage cookies through your browser settings.

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. Material changes will be highlighted on the Site.

Questions about this policy can be sent to privacy@zovralabs.com or by post to Zovra Labs, 8a Churton Street, Parnell, Auckland 1052, New Zealand.